AI is everywhere. Your customers still want a human.
Custavox reads every review, survey, and complaint and turns it into the coaching, training, or process fix your team needs — before it costs you the account.
You handle the relationship. Custavox handles the listening.
Book a demoBig banks have armies. You have relationships.
They have thousands of employees whose job is to analyze data. You have people who know their customers by name. They can afford the infrastructure. You can move faster. They can lose a customer without noticing. You feel every one. Custavox was built for the institutions where every relationship matters.
What if someone could hear every customer — and connect the dots?
Not just the quarterly summary. Not just the NPS score. Not just the five comments someone picked for the board deck. Every review, survey, and complaint, read and traced back to the branch, the system, or the person behind it.
Fees are the top reason people leave, driving 21 of 100 closures — but the pattern isn't the pricing. Of 47 fee complaints this quarter, 34 describe being surprised rather than overcharged, and they cluster in Account Opening at Northpark and Westgate. South Central runs the same fee schedule and logs the fewest complaints of any branch, because its team walks new customers through the charges at opening.
Start with a short coaching session for the Northpark and Westgate new-accounts teams on setting fee expectations up front — and have South Central's team show them how they do it.
Custavox finds what’s costing you customers, puts it in the right hands, and helps you keep more of them.
Your customers already told you what to fix.
The problem isn't a lack of feedback. It's that your team can't possibly read all of it, connect all of it, and act on all of it. A Google review lives in one place. A survey response lives in another. A complaint gets emailed to someone. An exit interview gets filed away. A branch manager hears the same problem for the sixth time and thinks, somebody should probably do something about this. Then the quarter ends, and everyone looks at the numbers wondering what happened.
Custavox connects the dots.
One complaint is a complaint. Twenty complaints are a pattern. Custavox finds the pattern before it becomes a retention problem.
“Waited forever again and nobody seemed to care. Been with this bank for years, but I think I’m done.”
It never says what went wrong, or where.
How Custavox reads between the lines
From the words
Long wait, and a customer ready to walk
From the pattern at Westgate
Likely the drive-thru
where 9 of the last 12 wait-time complaints here landed
From your org chart
Teller-queue system · J. Alvarez's team
the people who can actually fix it
Your #1 churn driver — 11 reviews this month say the same thing.
Give every customer a voice. Give every problem an owner.
Four steps, running continuously: map how your bank serves people, attach every piece of feedback to it, score what’s not working, and hand the fix to someone who can make it.
Connect the dots across the whole institution.
Every location, department, team member, system, product, touchpoint and handoff — wired into one map of how a customer actually moves through your bank.
Attach every piece of feedback to where it happened.
Reviews, surveys, complaints and exit interviews land on the exact stop, team and system they're about, instead of sitting in five places nobody connects.
Score the journey continuously, from every angle.
Each stop is graded as feedback arrives — what's working, what's failing, at which branch, and which way it's moving compared to the rest of the bank.
Turn what AI finds into work someone owns.
A process fix, a touchpoint enhancement, a coaching session — priced by what it's costing you, and assigned to the person close enough to change it.
Pilot a midday lane at Westgate
Your customers write the to-do list.
Every recurring issue becomes an opportunity, tracked in three stages.
Fix overdraft-fee reversal policy when a direct deposit is pending
Review South Central's nuisance fee schedule (teller visits, internal transfers, low-balance maintenance)
Fix Northpark drive-thru backups and deposit handling
Coach Brandon Cole (Westgate) on proactive loan-underwriting updates
Pilot a Saturday drive-thru at Westgate
Add a queue-position display to the drive-thru
Sentiment +18 pts · wait-time complaints down 62%
Surfaced
Custavox finds the problems hiding inside thousands of pieces of feedback.
Directed
Custavox recommends the training, process change, or operational fix that could resolve them.
Tracked
New feedback keeps scoring the fixes you ship, so what's working and what isn't stays visible.
Because customer experience isn't a report. It's something you do. And when a fix goes live, Custavox shows you whether it actually worked.
Book a demoNo core integration. No giant implementation. No new headache.
Custavox works with the feedback you already have: reviews, surveys, complaints, exit notes, customer comments. Here is exactly what that means for your data.
What Custavox never touches
- No connection to your core — your team uploads the feedback.
- No account numbers, balances, SSNs or dates of birth.
- Nothing is ever written back to your systems.
Where your data lives
- US data centers on Google Cloud.
- Our hosting providers maintain SOC 2 Type 2 attestations.
- Encrypted in transit and at rest, isolated to your institution.
How AI is used
- Short feedback excerpts are sent to our AI provider to write summaries and opportunities.
- Never used to train models; deleted within 30 days.
- Reviewer names are never sent.
This isn't about vibes. It's about deposits.
Move the numbers until they look like your institution.
Tell us about your institution
Rough is fine — the defaults are typical for a bank or credit union your size. Adjust to match yours.
Everyone with a deposit account (checking, savings, MMAs, CDs, etc.), across all your branches.
What a typical customer keeps with you.
Worth about $660 a year each — balance × 3% margin, plus fees.
The share who close their accounts annually. Most small banks see 10–15%.
About 1,440 accounts closing every year.
Of those leavers, the share you reach before they go — once their reviews and surveys warn you.
What it's worth
Every year you can't hear them.
Walking out the door
$950,400/ year
1,440 customers who told you they were unhappy, then moved their deposits — and next year a fresh group does the same.
Listen, and you keep
$190,080/ year
About 288 customers who'd otherwise be gone — worth $1.9M over a typical relationship.
Behind every number here is a relationship you’ve already earned. We’d like to help you keep those customers, and give them more reasons to stay.
Book a demoThe best customer experience starts with knowing where it breaks.
Find out what your customers are telling you.